Johann Wolfgang von Goethe

“I have come to the frightening conclusion that I am the decisive element.  It is my personal approach that creates the climate.  It is my daily mood that makes the weather.

I possess tremendous power to make life miserable or joyous.  I can be a tool of torture or an instrument of inspiration; I can humiliate or humor, hurt or heal.

In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person humanized or de-humanized.  If we treat people as they are, we make them worse.  If we treat people as they ought to be, we help them become what they are capable of becoming.”

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